1. General Terms
   - Orion Cruise And Holidays Private Limited is dedicated to offering high-quality services.Refunds are governed by the terms outlined here and may vary based on the specific service booked.
   
   - All refund requests must be submitted in writing to our customer service team within the prescribed timeframe.
   
   
2. Flight Ticket Booking
   - Cancellation by Customer: Refunds for flight tickets are based on the airline’s refund and cancellation policies. Any service fees charged by Orion Cruise And Holidays Pvt. Ltd. are non-refundable.
   
   - Non-Refundable Tickets: Tickets labelled as non-refundable are ineligible for a refund. However, taxes and airport fees may be refunded in certain cases.
   
   
3. Cruise Booking
   - Cancellation by Customer: Refunds for cruise bookings are subject to the cruise line’s cancellation policies, and cancellation fees may apply depending on the timing of the cancellation.
   
   - Non-Refundable Services: Some services, such as pre-paid excursions, are non-refundable.
   
   
4. Hotel Reservations
   - Cancellation by Customer: Refunds for hotel reservations depend on the hotel's cancellation policy. Some bookings may be non-refundable or may incur cancellation fees.
   
   - No-Show: Failure to check in on the reserved date without prior cancellation will result in no refund.
   
   
5. Travel Insurance
   - Cancellation by Customer: Travel insurance is generally non-refundable after issuance. Please refer to your policy for specific terms and conditions.
   
   
6. VISA Services
   - Cancellation by Customer: VISA service fees are non-refundable once submitted to the embassy or consulate, regardless of the application’s outcome.
   
   
7. Cab Transport
   - Cancellation by Customer: Refunds for cab services depend on the service provider’s cancellation policy, with possible fees for short-notice cancellations.
   
   - No-Show: Failure to use the booked cab service will result in no refund.
   
   
8. Rail Reservations (Eurail, Britrail, Japan Rail)
   - Cancellation by Customer: Rail reservation refunds depend on the provider’s cancellation policy. Unused or partially used tickets may not qualify for a refund.
   
   - Lost Tickets: Lost or stolen tickets are typically non-refundable.
   
   
9. Holiday Packages
   - Cancellation by Customer: Refunds for holiday packages are based on the cancellation policy outlined at booking. The refund amount depends on the time between the cancellation and the travel start date.
   
   - Partial Refunds: Some package elements, like flights or special events, may remain non-refundable even if the package is cancelled.
   
   
10. Force Majeure
    - Orion Cruise And Holidays Private Limited is not responsible for refunds in the case of force majeure events (e.g., natural disasters, pandemics) that result in changes or cancellations of travel plans.
    
    
11. Refund Processing
    - Refunds, where applicable, will be processed within 15 business days of approval.
    
    - Refunds will be issued to the original payment method unless otherwise agreed upon.
    
    
12. Contact Information
    - For any refund inquiries or requests, please contact our customer service at bookings@orionholidays.travel or 98443 83835. Provide all relevant booking details to expedite processing.

This policy is subject to change without prior notice. Please review the latest terms when booking.